The Opportunity
Bring loyal Club Penguin fans onto a new platform
Disney Club Penguin was a beloved MMO (massively multiplayer online game) for millions of kids around the globe. After 10+ years as a successful brand, we understood that kids, technology and digital play had changed. To appeal to this new audience, we would launch a new game, on a new platform, with a new, updated brand.
The Solution
Club Penguin +
Our strategy was to keep the Club Penguin name and to reference brand elements from the past to help us build on our solid brand equity. Disney Club Penguin Island was the same beloved brand—plus more! It was social play reimagined for the mobile space. To evoke imagination and demonstrate the brand benefits, our focus was on Disney Club Penguin Island as a tourism destination or a desirable place to be. All brand assets would revolve around the island as the core, leading character in the brand story.
Role
Lead brand designer on the Brand Marketing team at Disney Consumer Products and Interactive Media.
Discovery
Research & Exploration
Review & compose creative brief with marketing director and stakeholders
Research and consider existing brand story and components
Partner with production game team art director, producer, UI/UX designers, artists, game designers and other relevant stakeholders for alignment on in-game and external brand
Maintain transparent communication throughout the entire brand process with all stakeholders, partners and peers to develop buy-in, excitement and brand pride from the team
Brand History
In the early 2000s, the world needed a safe place for kids to play online. Three dads from Kelowna, B.C., Canada started to make that happen, and over the years, Disney’s Club Penguin grew into a snowy island where over 200 million penguins from 170 countries played.
In 2016, we rebranded it as Club Penguin Island for a new, mobile audience. We wanted this place to be recognized as the premiere destination for kids!
Club Penguin Island was a new product for an established brand. Our strategy was to build on our solid brand equity by keeping the Club Penguin name and referencing brand elements from the past.
Logo Concepts
Inspiration board
Goals: beloved penguin elements + fresh, modern, fun, adventurous, destination, 3D
Concept 1
Navigate & Discover
Adventure and story lead the way!
The star symbol is often used to denote navigation, classification and award systems, and more. The star shape is sprinkled in-game (UI, Boardwalk mosaic), and can be woven into the island’s narrative.
This logo’s form allows a flexibility for unique sub-brand iconography.
Concept 2
The Place To Be
Adventure is here! This logo concept incorporates in-game iconography and the map system, and heavily considers the destination as a crucial part of the brand identity.
With simple and friendly form, it speaks to “place” and represents a mindset of arrival.
Concept 3
New Horizon
Adventure as far as the eye can see… the form here is reminiscent of a horizon; the curve feels friendly and approachable, but not fussy. Subtle texture on the letters indicate depth and playfulness.
Concept 4
Classic Stack
(CHOSEN DIRECTION)
A visually recognizable shape with the word “club” remaining large and prominent, this logo feels familiar, but new.
“Club Penguin” stands on its own with a color treatment to distinguish the friendly, new, tropical feel of “Island.”
Logo Completion
Once our main logo form was chosen, we considered the logo rendering style and motion. This allowed us to communicate that our brand was expressive and alive.
A Responsive Brand
Logo System
Our product was a mobile game, thus our logo needed to be mobile-friendly (responsive) and platform agnostic. It also needed to be legible and feel good whether it was viewed in-game, on web or in external marketing applications on mobile, tablet, desktop or tv.
Responsive logos must adapt to different sizes and formats. Visit here for a great demo of this ideology.
A Global Brand
Localization
Our game was localized into four different languages. To ensure brand cohesion and efficient, clear communication with our localization design support team, we created comprehensive instructions to demonstrate how to build the logo design.
Some of the key steps in the logo design. An editable Illustrator file with written descriptions and examples were provided.
14 variations of the responsive brand mark was localized into the 4 supported languages.
Brand System
A brand is more than a logo
A logo cannot tell the entire brand story and communicate its values in a single mark. Logos should be simple and clear memory hooks. A logo is part of an identity system.
Our identity system included colour, slogans, and emblems, rich, original content and a robust brand toolkit to extend our story & engage audiences.
Brand tile
Brand extension
For the product’s entire life cycle, from geo-beta, to launch to post launch, our team created original content for our website, blog, and social channels. Throughout every stage, we tested and optimized our creative by working closely with our Disney user acquisition strategy team.
Social Support
To ensure community engagement, we created authentic content for our brand social channels. Content included Island Insider videos, post templates, game capture & direction, social gifs & static images.
Example of one of the animated templates for our social media posts.
Template variation examples.
Meet-up post example.
Meet-up post example results
51,581 people reached
31,017 impressions
2,319 reactions, comments & shares
Welcome Emails
We also supported the brand with community focused email campaigns.
Welcome Email #2 Results:
578,251 total impressions (409,090 unique)
Open rate: 47.5%
Click rate: 0.6%
Trailers
Teaser Trailer
Launch Trailer
Launch Trailer Results
(from March 30, 2017)
Over 458,626 people reached
147,523 unique views
16,758 reactions, comments & shares
Events
We supported many live-action events and media takeovers with brand assets.
World Penguin Day
Our World Penguin Day event campaign included a video takeover of Times Square in New York, and a customized brand Snapchat filter and a downloadable activity pack.
Website
We provided brand content and brand direction support for our new website redesign. We also provided brand assets for each campaign phase, as well as on-going post-launch content update communication support.
Launch website update results
Over 1.3 million visitors in the first 30 days
45% new visits
00:01:50 average time spent
Lessons
Club Penguin Island taught us about the value of engaging a community, new content update strategies, mobile game subscription model best practices, using data for creative optimization, and communicating for both parents & kids.
“If it doesn’t matter to an eight year old, it doesn’t matter to us.”
Twitter post from a fan. THIS is what it’s all about. 👌⭐
Content shown © Disney.